Gift Exchange

Welcome to simple and easy gift exchanges…

Please find the order number printed on the invoice included with your shipment.

Please enter the gift recipient's zip code as it appeared on the shipping label.

Please enter the gift recipient's full name as it appeared on the shipping label.

Please enter the email address at which you'd like to receive your return shipping label and merchandise credit.

Not a Gift?

How it Works

Receive Gift!

Yay - you've received a wonderful gift! It turns out that you'd prefer something different...

Instantly Exchange

Instantly receive a gift certificate to shop for your exchange item(s). Order what your looking for and your replacement items will be sent to you right away!

Mail Back Original

Use the supplied return shipping label to send the original miss-picks back to Bella Luna Toys.

Common Questions

What information will I need to proceed?

As the recipient of a gift that you would like to exchange, you will be asked to verify the order number (included on the packing slip you received with your gift), the delivery address zip code, the recipient's last name, and an email address where we can send you a return label. Then, just let us know which items you'd like to return. You will immediately be sent an electronic gift exchange voucher that you can immediately use to shop in our store.

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever.

What if I decide to spend more than the voucher amount?

Purchases exceeding the gift exchange amount can be paid for with a credit card within our store's normal checkout.

How will this exchange work?

Once you let us know which items you'd like to return, you will be sent a unique instant gift exchange voucher code. Simply load up your cart with new items and then use this code to shop in our store. You will also receive a return shipping label via email to return the original items.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have 10 days to drop those return items in the mail so that they are received in time.

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